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Terms and Conditions Agreement

Submitting a Refund Application

  1. Each customer has the right to file a refund application within the period of 14 days after the deadline is over. All the refunds with plagiarism issues are treated as those having no timeframes. Our company always asks a customer to send a valid plagiarism report.

* Turnitin, as well as WriteCheck or iThenticate are trusted plagiarism- detecting engines applied nowadays by a wide range of educational institutions. Please be very careful with other unreliable software that usually regards direct quotes or bibliographies as plagiarism. Please take into consideration that all handwritten files on the plagiarism use either by a customer are not treated as corroborative pieces of evidence of our employees' fault.

  1. In the case of a continuation order, neither our writers nor our company should assume any responsibilities for plagiarism detected in the sections or parts completed by a customer. Only sections or parts written by our authors are to be analyzed for plagiarism issues and authenticity.
  2. If a customer is not pleased with his / her paper, our company will investigate the case and issue a detailed report on it. If it turns out that a customer is right, our company shall provide a partial / full refund. We do inform a customer about the case results within 3-4 business days. 

Revisions

  1. A customer may ask for a free revision within the period of 2 days (48 hours) from the expiration of the order deadline. After the above period expires, a client has to place a compensation order. If an author agrees to revise it without any compensation, no refund will be provided by our company in the future. 
  2. Regarding 20+ pages papers, a customer may apply for a free revision within 30 days after the provided deadline is over.
  3. A customer loses the right to a free revision if he / she changes initial instructions. If important materials are provided by a customer after the paper is ready or during the writing course, our company may ask the customer to place a compensation order. 
  4. If a customer decides to use a "Free Revision" option, he has to set a new deadline, as well as to indicate what exactly should be done by the writer. In some cases it is very difficult to reassign an order or find an excellent specialist. Therefore, we may need about 24 hours to make a necessary revision. However, a revised work will be delivered as quickly as possible. 
  5. Our company kindly asks each customer to check his / her personal profile on our site, as well as email for any messages or letters sent by our employees. In a number of cases, a customer fails to provide the writer with needed documents or sources at once. A customer is responsible for the provision of those materials that he / she considers essential while ordering his/ her work from our company.
  6. Our writing service provides additional options such as “Extended Revision”. Customers can choose it while placing the order. “Extended Revision” option allows our clients to extend free revision timeframe from 48 hours to 14 days. Please note that revision request will not be fulfilled if customer changes the initial instructions. The cost of this option depends on order price and will be 30% of the paper cost. Please, keep in mind that customer’s money will not be refunded if s/he does not use an “Extended Revision” option.   

A Full Refund

  1. Our company can provide a 100% refund to each customer if there was a double charge or duplicate order placement by mistake. It is important to contact our agents and cancel an order.
  2. If our agents fail to assign an author for client’s order, a customer will be granted a 100% refund.
  3. As soon as we grant a full refund, a customer has no rights to use any materials prepared by our writers no matter what the purposes or circumstance are.  

A Partial Refund

  1. A partial refund can be applied for if the wrong page number was stated in the order form by a customer. Only a part of the price of such an order can be refunded taking into consideration all the peculiarities of the order word count.
  2. If a customer made a mistake while indicating his / her level of writing (For example, "High School" instead of "College") , a decrease in the refund percentage amount is possible.
  3. The percentage of a refund is recalculated if contradicting instructions/comments are sent by a customer. For instance, there is an evident contradiction between the description of the order and the materials or documents attached.
  4. Cancelling an order when a writer was assigned:

Refund percentage

Passed deadline

100%

10-19% of the deadline

90%

20-29% of the deadline

80%

30-39% of the deadline

70%

40-49% of the deadline

60%

50-59% of the deadline

50%

60%+ of the deadline

*An order cannot be canceled in case only 30% of the deadline set by a customer is left and a writer has already been assigned to the paper. Moreover, if a writer has already uploaded a complete paper, the order cannot be cancelled. 

Late Verification

  1. If a customer fails to reply to our requests regarding his / her personal data verification aimed at avoiding various forms of online fraudulent actions, the deadline for order completion begins from the moment we get respective clarifications. A customer will then have to place an additional order or add some time. 

Word Count Issues

  1. According to the recognized rules regarding the word count, there should be 300 words per page. Depending upon the order peculiarities, the rule of word count may not be applied. For instance, if a customer orders a technical paper with a lot of calculations or formulae. The price of such an order is calculated considering the complexity of the provided instructions.
  2. PowerPoint Presentations. It is possible for a customer to order such a paid service as Speaker notes. In the majority of cases, speakers notes comprise 100-150 words written below each slide.
  3. The tests that should be passed online are usually calculated in accordance with the number of questions - 5 questions per 1 page. We also apply the above rule to “multiple choice” questions. A 10-page order should be placed if there are 50 questions. 

Delivery / Deadline

  1. In case of an early delivery, a customer needs to place a compensation order. In such a case, our company recalculates the price of the order. In case of an early delivery without any compensation, it is not possible for a customer to apply for a refund in the future.   
  2. If an order is sent late by a writer without customer’s approval of the deadline extension, a partial refund can be provided by our company. The difference in payment is to be recalculated according to our pricing policy. 

Order Type

  1. A customer should always choose or indicate the right type of the order. For instance, if he or she chooses "Dissertation" instead of "Thesis," a refund is not granted because the payment is not provided. 
  2. As for the "Rewriting" services, the text is supposed to be paraphrased or reworded. Whatever additional services (additional research, calculations, etc.) are requested by a customer, a compensation order should be placed on our website.
  3. Emails or personal profiles should be checked by a customer for any messages or notifications sent by our employees. Constant interaction and communication are encouraged.   
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