Terms and Conditions Agreement

General Terms of Providing Custom Writing Services

Writology Limited provides custom writing services to the clients worldwide, irrespective of order instructions and deadline. Every customer may choose a specific type of product in the “Order Now” form:

Custom Writing

  • Essays
  • Research papers
  • Research proposals
  • Coursework
  • Dissertations 
  • Etc.


  • Editing
  • Rewriting
  • Proofreading
  • Revision
  • Formatting

Level of Writing

  • Every client decides on the level of writing, depending on the institutional affiliation:
  • High school
  • College
  • University
  • Master’s
  • PhD.

A client may ask to replace the order type on his/her request and our Financial Department will recalculate an order price.

Price Quote

Prior to placing an order, every client may request a price quote from our Customer Support Team. Depending on the customer’s specifications, our agents will identify an order price and will assist in placing an order (if requested).

Importance of Communication

A client is suggested to communicate with members of our team through the following means of communication:
1. Live chat option.
2. Email.
3. Phone calls.
4. Messaging system.

It is highly important to provide all clarifications on time, reply to the Writer’s messages/emails from Support Team to make sure that the final product is up to the required standards and expectations. A client should provide all order materials while placing the order (no later than 10-15% of the deadline passed).

Work Process Overview

By purchasing orders on our website, a client agrees to receive the order within such work process:

  1. Customer places the order, indicates all instructions and specifications, and pays for it. A client may request a “preferred writer” to complete his/her order.
  2. Writer starts working on the order.
  3. Customer may request process updates and communicate with the writer regarding order instructions and possible adjustments. A client may be asked to place an additional order, if our Writing Department identifies a mismatch in the order price (wrong level of order, number of pages, etc.).
  4. The order is checked for plagiarism, edited, and sent to the customer.
  5. Customer may request a plagiarism report from our Customer Support Team. We guarantee plagiarism-free papers on any topic.

Order Urgency

A client may choose the most appropriate order urgency, starting from 3 hours up to 2 months. For more details, please refer to the “Order now” page. If the client expects early delivery (decides to change order urgency), an order price will be recalculated and compensation order should be placed. Writology Limited delivers all papers on time and within the indicated time frame.

Submitting a Refund Application

  1. Each customer has the right to file a refund application within the period of 14 days after the deadline is over. All the refunds with plagiarism issues are treated as those having no timeframes. Writology Limited always asks a customer to send a valid plagiarism report.

* Turnitin, as well as WriteCheck or iThenticate are trusted plagiarism- detecting engines applied nowadays by a wide range of educational institutions. Please be very careful with other unreliable software that usually regards direct quotes or bibliographies as plagiarism. Please take into consideration that all handwritten files on the plagiarism use either by a customer are not treated as corroborative pieces of evidence of our employees' fault.

  1. In the case of a continuation order, neither our writers nor Writology Limited should assume any responsibilities for plagiarism detected in the sections or parts completed by a customer. Only sections or parts written by our authors are to be analyzed for plagiarism issues and authenticity.
  2. If a customer is not pleased with his / her paper, Writology Limited will investigate the case and issue a detailed report on it. If it turns out that a customer is right, Writology Limited shall provide a partial / full refund. We do inform a customer about the case results within 3-4 business days.


  1. A customer may ask for a free revision within the period of 2 days (48 hours) from the expiration of the order deadline. After the above period expires, a client has to place a compensation order. If an author agrees to revise it without any compensation, no refund will be provided by Writology Limited in the future.
  2. Regarding 20+ pages papers, a customer may apply for a free revision within 30 days after the provided deadline is over.
  3. A customer loses the right to a free revision if he / she changes initial instructions. If important materials are provided by a customer after the paper is ready or during the writing course, Writology Limited may ask the customer to place a compensation order.
  4. If a customer decides to use a "Free Revision" option, he has to set a new deadline, as well as to indicate what exactly should be done by the writer. In some cases it is very difficult to reassign an order or find an excellent specialist. Therefore, we may need about 24 hours to make a necessary revision. However, a revised work will be delivered as quickly as possible.
  5. Writology Limited kindly asks each customer to check his / her personal profile on our site, as well as email for any messages or letters sent by our employees. In a number of cases, a customer fails to provide the writer with needed documents or sources at once. A customer is responsible for the provision of those materials that he / she considers essential while ordering his/ her work from Writology Limited.
  6. Our writing service provides additional options such as “Extended Revision”. Customers can choose it while placing the order. “Extended Revision” option allows our clients to extend free revision timeframe from 48 hours to 14 days. Please note that revision request will not be fulfilled if customer changes the initial instructions. The cost of this option depends on order price and will be 30% of the paper cost. Please, keep in mind that customer’s money will not be refunded if s/he does not use an “Extended Revision” option.

A Full Refund

  1. Writology Limited can provide a 100% refund to each customer if there was a double charge or duplicate order placement by mistake. It is important to contact our agents and cancel an order.
  2. If our agents fail to assign an author for client’s order, a customer will be granted a 100% refund.
  3. As soon as we grant a full refund, a customer has no rights to use any materials prepared by our writers no matter what the purposes or circumstance are.

A Partial Refund

  1. A partial refund can be applied for if the wrong page number was stated in the order form by a customer. Only a part of the price of such an order can be refunded taking into consideration all the peculiarities of the order word count.
  2. If a customer made a mistake while indicating his / her level of writing (For example, "High School" instead of "College") , a decrease in the refund percentage amount is possible.
  3. The percentage of a refund is recalculated if contradicting instructions/comments are sent by a customer. For instance, there is an evident contradiction between the description of the order and the materials or documents attached.
  4. Cancelling an order when a writer was assigned:

Refund percentage

Passed deadline


10-19% of the deadline


20-29% of the deadline


30-39% of the deadline


40-49% of the deadline


50-59% of the deadline


60%+ of the deadline

*An order cannot be canceled in case only 30% of the deadline set by a customer is left and a writer has already been assigned to the paper. Moreover, if a writer has already uploaded a complete paper, the order cannot be cancelled.

*All tips are non-refundable. The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

If a customer fails to reply to our requests regarding his / her personal data verification aimed at avoiding various forms of online fraudulent actions, the deadline for order completion begins from the moment we get respective clarifications. A customer will then have to place an additional order or add some time.

Word Count Issues

  1. According to the recognized rules regarding the word count, there should be 300 words per page. Depending upon the order peculiarities, the rule of word count may not be applied. For instance, if a customer orders a technical paper with a lot of calculations or formulae. The price of such an order is calculated considering the complexity of the provided instructions.
  2. PowerPoint Presentations. It is possible for a customer to order such a paid service as Speaker notes. In the majority of cases, speakers notes comprise 100-150 words written below each slide.
  3. The tests that should be passed online are usually calculated in accordance with the number of questions - 5 questions per 1 page. We also apply the above rule to “multiple choice” questions. A 10-page order should be placed if there are 50 questions.

Delivery / Deadline

  1. In case of an early delivery, a customer needs to place a compensation order. In such a case, Writology Limited recalculates the price of the order. In case of an early delivery without any compensation, it is not possible for a customer to apply for a refund in the future.
  2. If an order is sent late by a writer without customer’s approval of the deadline extension, a partial refund can be provided by Writology Limited. The difference in payment is to be recalculated according to our pricing policy.

Order Type

  1. A customer should always choose or indicate the right type of the order. For instance, if he or she chooses "Dissertation" instead of "Thesis," a refund is not granted because the payment is not provided.
  2. As for the "Rewriting" services, the text is supposed to be paraphrased or reworded. Whatever additional services (additional research, calculations, etc.) are requested by a customer, a compensation order should be placed on our website.
  3. Emails or personal profiles should be checked by a customer for any messages or notifications sent by our employees. Constant interaction and communication are encouraged.

How long will card details be stored?

We never store your credit/debit card information or any other payment-related information on our site. The only personal data stored by our site is your name and surname chosen when making your first order with us.

We work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).

The transactions are processed by the third-party, legally authorized entities such as Avangate/2Checkout, SafeCharge, PayPal, BlueSnap.

How will my stored card details be used?

Your credit card details are stored securely by the third-party payment processor. When you enter your credit or debit card details on our website,in fact, the information is sent directly to secure databases maintained by the payment processors(Avangate/2Checkout, SafeCharge, PayPal, BlueSnap), who then complete the transaction. Credit card details are never transmitted to, or stored on our servers.

Can these terms change?

Changes in the permitted use will require your agreement. Other changes can be applied in accordance with PCI standards. No change can take place without your consent.

A free draft option in a “VIP Account” is not applicable to the following order types: formatting, proofreading, editing, revision, rewriting, online test, multiple choice questions, PDF/PPT poster, PowerPoint Presentation, and excel exercises. In addition, free draft cannot be provided in orders with 3-8 hour urgency due to a limited time frame provided to complete the assignment.